Hello all! I have read on the forum & have so appreciated the knowledge and helpfulness here! But I have never tried to post. I can't figure out how to start a new thread, so posting here in this NI thread. Can anyone tell me hope to start a new thread? Sorry for such a newbie question!
I will go ahead & say why I am needing to post. I got a new M2 Mac Studio, & am trying to download my Kontakt libraries. NI is newly downloaded, at least 3x now. It worked for an Embertone library, Viola da Gamba (& a few others). Now I have other Embertone libraries to install. I am told by Embertone that I should be seeing the choices, which I have used before: "Not Installed," and, "repair."
The "Not Installed" window is completely absent, though there are numerous libraries that are not installed. I downloaded the Bell Library according to Embertone's and NI instructions. I see it there in NI. The choice by the Bell library is "locate." If I select "locate", I get the usual "invalid path" notice. I try all that, it doesn't remedy the problem. The Bell Library is shown as having the version number, 0.0.0, obviously not right. I have followed Embertone's instructions, after telling them it isn't working, several times to no avail.
I avoid using my Kontakt libraries as much as I can. I tried to a remedy a cracks, pops, and distortion problem with the NI Strad Violin (the other three solos strings worked), in Native Instruments own libraries last year, and had the worst experience I have ever had in decades of software use with any software company. The almost comically bad interaction with their support was like a Saturday Night Live skit. I got in a kind of never ending loop with what seemed like AI generated, canned responses. It would take 4 or 5 days for them to respond, and then I would get yet another tidbit of unhelpful direction which in any case didn't solve the problem. This went on for at about five weeks. That problem was never solved, I finally gave up, and I have been unable to use that NI library. I hoped that in some future Kontakt version, it would work.
Now I have a new M2 Mac Studio. In a weak moment, I got some more Embertone Libraries recently. I did manage after a lot of trouble, to get some Cinesamples libraries installed; also the NI String Quartet. The Bell Violin, which worked before, I cannot get installed. I did get their Gamba library to work.
The debacle 10 days ago... here we is again.
Can anyone help?
