We get a lot of threads where people complain that they haven't gotten a response to their emails. Usually these companies are known to be good at responding, so what's up with them not responding to you? Here is a likely cause:
Somewhere around 2% of our Realitone support responses get blocked by people's email servers, even before going to your spam folder. In other words, you can't see them even if you try, since your email server may have zapped them before they could even get to your spam folder. It's really annoying, but some email servers subscribe to blacklist services which are very aggressive. This is especially true if your email address uses your website as its domain. There are hundreds of these blacklist services and it's impossible to keep up with them all.
So if you're not getting a response, I would recommend trying an alternate way of getting in touch, like through Facebook, or if they have a chat feature, or through some other alternate means. Or better yet, email them using a different email address from a different email domain. Maybe use your spouse's or friend's account if you don't have an alternate account yourself.
Another suggestion is to email again, and clarify that you didn't get a response the first time. That way we know there may be an issue, so if the issue persists, we can try alternate means from our end and start the "Can you hear me now?" game.
Somewhere around 2% of our Realitone support responses get blocked by people's email servers, even before going to your spam folder. In other words, you can't see them even if you try, since your email server may have zapped them before they could even get to your spam folder. It's really annoying, but some email servers subscribe to blacklist services which are very aggressive. This is especially true if your email address uses your website as its domain. There are hundreds of these blacklist services and it's impossible to keep up with them all.
So if you're not getting a response, I would recommend trying an alternate way of getting in touch, like through Facebook, or if they have a chat feature, or through some other alternate means. Or better yet, email them using a different email address from a different email domain. Maybe use your spouse's or friend's account if you don't have an alternate account yourself.
Another suggestion is to email again, and clarify that you didn't get a response the first time. That way we know there may be an issue, so if the issue persists, we can try alternate means from our end and start the "Can you hear me now?" game.
