Same here for the last 2 weeks. Unable to reopen my projects. No news from support... very disappointed so far.Hey guys, @Ben
Well I just upgraded to the latest VEPro7 version and apparently all the server projects I try to load are 'invalid'.
Tried the same on one of my other machines - same thing, same error.
Before the upgrade everything worked just fine, so what's going on?
Cheers.
Error after upgrading VEPro7 to version 7.1.1249-Apr 2 2022 and now my server projects won't load
- Thread starter quickbrownf0x
- Start date
iMovieShout
(aka jpb007.uk) I have a dream 🎬
Ok, I have now uninstalled v1263 (iLok) VEPRO7 and re-installed v1120 (the latest eLicenser version), and all is working fine again. Phew!!!
But for £500 (for new iLok dongles), we have decided that we will not be moving to iLok VEPRO7 anytime soon. Afterall, why spend £500 for absolutely no benefits ? It just doesn't make sense and is a waste of hard earned cash. Thanks VSL for nothing.
But for £500 (for new iLok dongles), we have decided that we will not be moving to iLok VEPRO7 anytime soon. Afterall, why spend £500 for absolutely no benefits ? It just doesn't make sense and is a waste of hard earned cash. Thanks VSL for nothing.
iMovieShout
(aka jpb007.uk) I have a dream 🎬
Here is VSL's formal forum thread about the move to iLok. Their reasoning versus benefits seems very weak to me!!
MISSION COMPLETED: Moving from eLicenser to iLok
MISSION COMPLETED: Moving from eLicenser to iLok
OP
OP
quickbrownf0x
I had fun once. It was awful.
Ben
VSL
Please contact us via [email protected] and we will sort this out.
fixxer49
Bouncing Consultant
has this been fixed yet?
Not at all. My VE Pro template, once saved, never reloads again with ilok. 1 month now and I didn't even get one single reply from support. I am very upset with this situation. Right now I have moved away from VE Pro and I have sold some VSL librairies. Please note that Synchron Player works fine in your daw, not using VE Pro.
@Ben FYI
iMovieShout
(aka jpb007.uk) I have a dream 🎬
Oh dear. Same here. I'm not one to rant and rave, or get angry, but VSL has changed al this!!
The move to iLok is probably the worst thing VSL have ever done.
Templates that have been built and tuned over a number of years no longer work!!!
Getting VSL's iLok libraries to work is a nightmare, despite downloading and re-installing many many times, and the move to iLok is expensive, in terms of £cost, and wasted time and effort trying to get them working again. With eLicenser we never experienced any issues and all was right with the world.
I've not had time to really think about next steps, but a couple of other composers here in the studio have now dumped VSL althogether and moved from VEPro7 to an alternative tool called AudioGridder (looks good but I've no experience with it yet). Its ok for them as they don't rely on VSL's amazing orchestral instruments.
As a last ditch attempt to get VSL working again, I downloaded their new freebie instruments, yesterday, which look and sound great on YouTube, but again after uninstalling / re-installing all of the VSL software overnight - the result - they still don't work.
With new client projects about to get started, I've had to make the difficult choice of dumping VSL altogether from my projects (unless we can get them working over the weekend) because their libraries no longer load and we have no working VEPro templates), so have dumped the libraries on to an external archive drive for some other time (if ever). A real shame its come to this because the VSL libraries are amazing, but unfortunately the technology is working against VSL and us.
Right now, I feel like we've been well and truy cheated and led up the garden path to a dead end by VSL. VSL has cost us dearly.
iLok and VSL are the pitts
We're supposed to be writing music for a living, not sorting out stupid problems caused by stupid vendors, where they create problems for no reason!!! Arhhhhhhh!!!
VSL Instruments
VSL Technology
The move to iLok is probably the worst thing VSL have ever done.
Templates that have been built and tuned over a number of years no longer work!!!
Getting VSL's iLok libraries to work is a nightmare, despite downloading and re-installing many many times, and the move to iLok is expensive, in terms of £cost, and wasted time and effort trying to get them working again. With eLicenser we never experienced any issues and all was right with the world.
I've not had time to really think about next steps, but a couple of other composers here in the studio have now dumped VSL althogether and moved from VEPro7 to an alternative tool called AudioGridder (looks good but I've no experience with it yet). Its ok for them as they don't rely on VSL's amazing orchestral instruments.
As a last ditch attempt to get VSL working again, I downloaded their new freebie instruments, yesterday, which look and sound great on YouTube, but again after uninstalling / re-installing all of the VSL software overnight - the result - they still don't work.
With new client projects about to get started, I've had to make the difficult choice of dumping VSL altogether from my projects (unless we can get them working over the weekend) because their libraries no longer load and we have no working VEPro templates), so have dumped the libraries on to an external archive drive for some other time (if ever). A real shame its come to this because the VSL libraries are amazing, but unfortunately the technology is working against VSL and us.
Right now, I feel like we've been well and truy cheated and led up the garden path to a dead end by VSL. VSL has cost us dearly.
iLok and VSL are the pitts
We're supposed to be writing music for a living, not sorting out stupid problems caused by stupid vendors, where they create problems for no reason!!! Arhhhhhhh!!!VSL Instruments
VSL Technology
Last edited:
tmhuud
Black Belt
Man, you guys are scaring me. I really feel for you. I downloaded both VePro packages on Mac and pcs. But now I'm really thinking to stay with 6.
On a side note , anyone know why Vienna Assistant installs to Windows 8.1 but opens to a white screen? Supports not answering so I thought I'd toss it out here. I tried the Repair and Maintenance to no avail. Downloaded from several different browsers too.
On a side note , anyone know why Vienna Assistant installs to Windows 8.1 but opens to a white screen? Supports not answering so I thought I'd toss it out here. I tried the Repair and Maintenance to no avail. Downloaded from several different browsers too.
chrisr
Senior Member
I too had the problems with VEP7 iLok, and rolled back - but Vienna Assistant installed and ran fine on Win8.1 here, if that's any help to know.
tmhuud
Black Belt
Do you think its a windows issue? What would cause the white screen do you think? Maybe a Windows Defender issue or some setting? TIA for any Ideas. Never had any issue with installation of anything else on the 8.1.
chrisr
Senior Member
Upon opening Vienna Assistant the first thing that seems to happen is that it looks for an update / downloads and reinstalls itself, so i think it could be a defender/firewall issue if you have a setup that by default blocks applications from making that sort of connection. Seems possible, although I'm no expert.
Also, when it is working properly - it then opens your browser to log in to the vienna server - I guess there could be an issue with it trying to instruct your browser? Works fine on chrome here.
Good luck!
Karmand
Active Member
AudioGridder hey? I'll look into that. I've had to keep two VEP servers on last May's version for stability. All other versions crash or have problems - I do video/audio everyday in Nashville and we don't have time to troubleshoot poor programming and working out bugs for a company. This is money and time lost. I bought the third iLok VEP and am giving it a try on a separate Mac - Paul says be patient and take time. I have patience, but no time. So yes, previous templates/instances don't load right, crash or have problems. Even clicking on the master bus crashes VEP. Each weekend I try, something auto updates and I think ok! Then the crashes start. I simply won't troubleshoot them. I agree with the above the samples/player is 'of the best' but this iLok tech sucks. I'm hosed when I've spent so much to be in place with 'the pro' solution for sample serving.
Jeremy Spencer
Senior Member
Just going out on a limb here (stating the obvious), but did you open the iLok Manager and drag the instrument license to where you want the license to be (ie; cloud, dongle, machine)? If you don't do this, the Synchron Player doesn't recognize the license. I discovered this recently.
iMovieShout
(aka jpb007.uk) I have a dream 🎬
Thanks. Yes we did. One of the many things we tried in various different orders. It really didn't make any difference though. The problem seemed to be occurring when the libraries had been downloaded and installed but did not appear in the Instaled section of the Vienna Assitant. The only items we could get to appear in the instaled section were VEPRO7 and Synchron Player, no matter if we had activated the iLok licenses or not.
Jeremy Spencer
Senior Member
One thing I did was have the iLok Manager open (including login) before opening the Vienna Assistant. You've probably tried every scenario from the sounds of it! Hope you get it sorted. I agree though, seems goofy how they traded one set of problems for pretty much the same thing.
I also have never received a reply from support. I am a disabled composer and have invested in many of there libraries and have spent 8 hours on my template only to be greeted this morning with a message file integrity message ? whatever that mean cant open my template. I am a retired guy and not making money from this but i am very disappointed .so much effort and things don't work .Are there alternative to this system or are we looking at a maxed out apple to do all the heavy lifting.
